Privacy Policy

1. Introduction

AutoDmReply ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and email address
• Instagram account information
• Payment information (processed securely by third-party providers)
• Communication preferences

2.2 Instagram Data

When you connect your Instagram account, we may access:

• Direct messages and their content
• Basic profile information
• Account engagement metrics
• Follower and following lists (if necessary for service functionality)

2.3 Usage Data

We automatically collect certain information about your use of our service:

• Log data (IP address, browser type, pages visited)
• Device information
• Usage patterns and preferences
• Performance and error data

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain our service
• Process automated DM responses based on your configured triggers
• Improve and optimize our service
• Communicate with you about your account and service updates
• Provide customer support
• Comply with legal obligations
• Detect and prevent fraud or abuse

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our service
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data centers and infrastructure

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our service and fulfill the purposes outlined in this policy. Specifically:

• Account information: Until you delete your account
• Instagram data: As needed for service functionality
• Usage data: Typically 2-3 years for analytics purposes
• Legal compliance: As required by applicable laws

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing

To exercise these rights, please contact us at privacy@autodmreply.com.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for basic service functionality
• Analytics Cookies: Help us understand how you use our service
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling certain cookies may affect service functionality.

9. Third-Party Services

Our service integrates with Instagram and may use other third-party services. These services have their own privacy policies, and we encourage you to review them:

• Instagram Privacy Policy
• Payment processor privacy policies
• Analytics service privacy policies

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes

11. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Providing notice through our service

Your continued use of our service after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

• Email: privacy@autodmreply.com
• Support: support@autodmreply.com